We work across banking, insurance, superannuation, funds management and more to simplify and improve complex processes, source and implement technology platforms, improve customer experience and drive innovation.
Context
The challenges facing contemporary Financial Services are complex and evolving, with model disruption, technological innovation, changing channel preferences, as well the spectrum of ever-present competitive and regulatory pressures.
Institutions looking to break through are driving strategic gains in the customer experience, improving operating efficiency and profitability, differentiating their product and channel strategies, and overhauling technology platforms to enable scale and agile growth.
How We Help
We consult to many diverse Financial Services organisations across banking, funds management, consumer lending, payment services and more. Our core capability remains Process and Operational Excellence augmented with deep process automation, and operating model redesign – to create step changes in cost base and agility.
We bring a highly pragmatic approach to transformation that moves beyond mere domain knowledge to identify break-out improvements for wholesale process and operations redesign, creating agility and reduced time to serve through niche process automation & streamlining, and transform workforce culture and capability to drive better customer experience, proactive and continuous improvement, and a knowledge enterprise.