Business Improvement Within Government

Across the three levels of Government – Federal, State/Territory and Local – leaders continually face complex decisions around how to allocate limited resources to best service their citizens.  In the past, Governments have faced criticism for an over reliance on bureaucracy and an inability to adapt or even prepare for the future.  However, the trend among global leaders now is one of innovation both in how they run the business of Government and in the services they apply their resources to.  Programs of innovation and transformation are actively sponsored to promote a more competitive and viable society.  A focus on reducing waste is leading to more efficient, cost effective government bodies underpinned by the adoption of technology and process improvement techniques.  And of course the safety and security (physical and data) of its citizens remains a primary goal in a world facing an unparalleled level of technological advance.

We work closely with public sector bodies to drive cost and efficiency gains through best practise process excellence programs and identify & implement opportunities to improve the customer experience.  We understand the traditional challenges of the public sector and that each level of Government faces its own unique challenges.  To this we bring deep expertise in process excellence and a pragmatic approach to the application of these techniques to drive improvement.

Federal Government
State / Territory Government
Local Government
GOC Entities

Our Track Record

Technology Transformation

Delivered technology strategy, roadmap and accompanying process transformation blueprint for local government authority, developing 10-year strategic information & business architecture, long term asset management plan, customer experience transformation, and 4 business unit-embedded operational excellence programmes.

Strategic Business Planning

Led the Strategic Business Planning process for corporate services within state authority, including scan of customer, environmental, technological and political dimensions, developed 5-year and 10-year vision statements, defined objectives and strategic outcomes and cascaded to fully operationalised annual plan across 8 departments.

Business Excellence Mentoring

Assisted in forming and implementing Business Excellence programme for Government Owned Corporation, including BEF liaison, 2-year implementing plan, three rounds of assessment, and over 14 individual initiatives to build cultural change, performance systems, operational standards & controls, and drive out Lean waste/value analysis to streamline services to customers.

Industry Background

Australia’s government exists to support civil society and its multiplicity of voices and activities. It provides the economic framework and the essential infrastructure for public and private enterprise and is concerned with the well-being of all citizens. It protects the physical environment and acts to alleviate the negative impacts of the market place on individuals, groups and environment.

Australia has three levels of law-making – often referred to as the three levels of government – that work together to provide Australians with the services they need.

The three levels are:

  • Federal (or national) Parliament, in Canberra
  • State/ Territory Parliaments, in each state/territory capital city
  • Local Councils (also called shires or municipalities), across the nation.

Australia has one federal Parliament, six state and two territory parliaments, and over 560 local councils.  Some of the responsibilities of federal, state/territory and local governments overlap, but generally each level of government provides different services to Australians:

  • The federal government has broad national powers. Among other things, it administers (puts into action) laws in relation to defence, immigration, foreign affairs, trade, postal services and taxation.
  • State/territory governments have the power to look after laws not covered by the federal government; for instance, hospitals, schools, police and housing services.
  • The powers of local councils are defined by Acts of Parliament passed by state parliaments and include responsibility for building regulations, rubbish collection, local roads and pet control.

All levels of government raise money, through collecting taxes, to pay for services provided to Australians. State/territory and local governments also receive some money from the federal government, and states fund local councils.

Our Capability

Across Government we offer a complete range of consulting, resourcing and capability uplift solutions.

Industry Challenges

The ever increasing demand from an ever more technology savvy customer base will present many challenges for the 3 tiers of government.  The flip side of this is the absolute need for security of systems and data.

The continuing global financial instability means there is even more scrutiny on costs across all three tiers. Authorities will need to embrace process transformation and efficiency programs to reduce their operational overhead and give them the ability to fund the digitisation and innovation programs.

As the pace of change within the economy has grown, government bodies are forced to find new processes and opportunities to keep up with public demand. This is especially difficult in a sector with traditionally heavy reliance on legacy processes and systems.