You’re building a better business. You need platforms that are future-fit.
We’re partners in the mission to rethink, replace or refresh core business platforms to deliver efficiency, create delight, and build scale. We bring together uncommon depth across technology platforms, business process excellence, modern better practice and business transformation to deliver genuinely impactful outcomes.
Our areas of platform specialisation include customer engagement, people, work & pay, finance, projects, supply chain & procurement, assets, operations and more. In addition, we’re also expert in a range of sector-specific platforms; be it manufacturing, aged & disability care, funds management, banking & lending, mining, energy, retail, transportation and more.
We are fiercely vendor independent – we’re not resellers or partners, we don’t have inhouse product teams. we don’t play favourites.
In having advised dozens of clients facing common platform challenges, we’ve built considerable intellectual property, methods and accelerators, market and product knowledge, planning and budgeting wisdom, and implementation success habits.
- Modernisation of legacy platforms
- Streamlined processes and ways of working
- Digitisation of documents, workflow and interactions
- Delight in the customer and staff experience
- Insight from deeper and more realtime data and analytics
- Scale with platforms that meet future growth demands
- Transformation of key operations in line with strategy
What We Do
We deliver the full lifecycle of platform transformation in four pillars.
Conduct a strategic review of current platforms, operations and business performance to inform the opportunity space. Define a target state for the business and technology platforms based on business strategy and mission. Build a business and technology architecture that supports that. Define the roadmap, with strategic costs and benefits, to get there.
Build intelligence on solutions that meet strategy and architecture constraints. Conduct a formal product and partner shortlisting and evaluation against better practice requirements. Validate solution, finalise pricing, and map out risks. Build a rigorous implementation plan with resourcing, costs and benefits fully defined. After board or executive gates, procure the solution.
Deliver a complete business solution, comprising platform, process and people change spanning key stages of planning, design, build, migration, integration, testing & validation, release and stabilisation. We can support businesses with any or all of: governance & assurance, programme & project management, business leads, change leads, test leads, and broader delivery teams augmenting internal and third party resources.
Post-implementation change adoption to new ways of working. Active benefits management and realisation. Remediating or reimplementing existing systems, or otherwise automating around them, to optimise business outcomes without large capital outlays for major replacements.
Our vendor and product knowledge spans Tier 1, Tier 2 and Tier 3 solutions common to every enterprise as well as specific to particular lines of business and sectors.
Our firsthand expertise with the platforms above spans all lifecycle stages from strategy, to selection, to implementation and beyond.
These platforms align with one or more business areas below.
Our Areas Of Specialisation
Our platform and process depth spans the full scope of the enterprise. We bring expertise in architecting, aligning, and defining what great looks like from the front office to the back office, across multiple sectors and line of business.
- Tier 1, Tier 2, and Tier 3 solutions across a range of core business platforms.
- ERP - Enterprise Resource Planning
- CRM - Customer Relationship Management
- FCM - Financial Cost Management
- SCM - Supply Chain Management
- EAM - Enterprise Asset Management
- PPM - Portfolio & Program Management
- P2P - Procure to Pay
- HCM - Human Capital Management
- WFM - Workforce Management
- .. and more ..
Each box above represents a business area with its related platforms and processes. We think of these in multiple "pillars", shown at the top, representing collections of platforms and processes in broad groups like Corporate Services, Operations, Customer and so on. Importantly, "Your Line of Business" shown at the right represents any given client's platforms and processes specific to their sector and business. At the bottom, we show the enterprise-wide platforms that span multiple functions and processes.
Our Track Record
We prize our client relationships and work hard to deliver great outcomes. We're proud to maintain a long and referenceable list of successes.
I worked alongside Exent in producing our Enterprise Architecture best practise and product guidance on Procurement and Attend to Pay platforms. Exent were very quick to understand our various business challenges and produced a comprehensive roadmap of prioritised changes. I would have no hesitation recommending their work in the space of enterprise architecture and platform sourcing.
Exent were engaged by New Hope to provide senior level resources for an ERP implementation project. We were specifically looking for someone to carry New Hope’s best interests and keep our implementation software partner on track for a multi-year program of work. As the General Manager of Technology I was responsible for the successful outcome of the program and I knew I would need top talent. I found the Exent resources were very capable and experienced and exactly what we needed. As well, the Exent leadership team were very hands on and I was able to leverage their expertise in other areas of my business as well. I would recommend Exent for Program Management resources.
Exent were engaged to help select an award interpretation platform and deliver HCM architectural & design guidance. We found their consultants had great domain depth and explained the outcomes clearly and with justification. Would work with Exent again in the future.
Multicap engaged Exent to complete a Technology Roadmap to inform investments in technology as well as a high level overview of a Target Operating Model (TOM) for the organisation. We found Exent consultants to be knowledgeable and able to work with key stakeholders at many levels to inform both pieces of work they were engaged to deliver. Their communication and reporting was clear and concise and they engaged well at all levels across our organisation. Multicap values the relationship it has with Exent and will consider using them again in further work as we continue to expand our services.
Joe and the team at Exent were the foundation of what has become an evolving transformation and process automation journey. Joe invested time in helping us build a sound platform of knowledge and understanding prior to formally engaging with us on our initial process automaton project. Exent were able to apply skills, knowledge and experience to our business gain from working in other industries and gave us confidence that despite being a medium size business, we were on the track and real solutions were possible and cost effective to realise. Thank you Joe & Exent – the skills transferred to our team have been invaluable in helping us mature as a business.
Exent were bought in to advise on Enterprise Architecture best practise and product guidance on Procurement and Attend to Pay platforms. Exent consultants worked fast to get a good understanding of the various business unit challenges and articulated a clear vision for the future direction of our firm. Definitely recommend Exent for platform sourcing, selection and design.
Exent were engaged by DDH to assist with a range of technology strategy and automation initiatives. Exent implemented an innovative robotic process automation solution for us, and successfully handled the complexities of our core platforms and work systems. This solution was delivered well and we found Exent’s consultants were professional, productive and brought real value to our team. We continued to engage Exent to build a long-term technology architecture and roadmap, and to review and guide the strategy around a large core system replacement – both strategically important pieces of work. Exent have demonstrated strong depth of experience and ability to partner that we continue to value today.
We were looking at potential HCM solutions and engaged Exent to advise on HCM design and select and award interpretation platform. Exent delivered a comprehensive review with real actions that we have carried forward into implementation. I would have no hesitation in working with Exent again in the future.