Exent streamlined critical university processes to alleviate the academic staff’s administrative burden. We established a tailored process architecture, clarified roles, and improved data transfer, fostering efficiency and allowing staff to focus more on teaching and research.
Our client, a leading research university ranked in the top 2% of global education institutions, offers various undergraduate, postgraduate, and research programs spanning multiple disciplines. The university was seeking solutions to relieve academic staff of their administrative load.
The client’s academic staff faced the challenge of managing administrative processes alongside their teaching and research responsibilities. These administrative tasks added a significant burden on the academic staff. Stakeholders wanted to enable educators to focus on delivering high-quality teaching, nurturing learning, and advancing research.
Exent was engaged to review critical processes across the university, identify pain points, and explore opportunities to reduce the academic workload.