Exent orchestrated a decade-overdue transformation for the council, navigating complexities with 2,000 employees and nine unions. The approach prioritised understanding the human element, managing cultural shifts, and ensuring operational continuity. Praised by the People & Engagement Director, the outcomes reflected a successful and caring restructuring.
The Client
A Local Council in a major capital city had experienced significant growth and was facing challenges relating to the emerging needs and expectations of the local community. The client required a transformation in the council’s organisational structure to ensure maximum effectiveness in service delivery.
CHALLENGE
The council had not undergone a substantial organisational restructuring for almost ten years. This project was more than a reshuffling — it was a complete transformation of how the council interacts with its community.
Multi-layered approval processes, coordination across various teams, and negotiations with nine separate unions complicated the restructuring process. The objective was to consolidate similar functions, eliminate duplications, break down silos, and enhance communication, collaboration, and accountability.
Exent was brought on board to provide Project Management and Organisational Change Management throughout the restructure. This included coordinating and engaging with approximately 2,000 employees, managing Union engagement, and updating information across 57 systems while maintaining business continuity.
