Areas of Expertise
Business Process Improvement
Business Process Management
Business Process Automation
Strategy and Target Operating Model Design
Graduate of General Management Program, Melbourne Business School
M.Eng, Engineering Design – Human Centred Design, McMaster University
B.Eng Hons, Industrial Engineering, Universidad Catolica Andres Bellow (UCAB)
Lean Six Sigma Black Belt, American Society for Quality (ASQ)
Manuel Ledezma is an expert in Business Process Transformation. He has built and led teams of all sizes, across multiple disciplines and geographic regions, enabling human talent while driving efficiency and effectiveness.
Born in the US Manuel grew up in Venezuela and developed his career in Australia, Canada, Colombia and Germany; he has led transformational and transactional environments, contributing to the success of CUA, Suncorp Bank, CIBC, Electrolux, Sodexo, Moen, Stanley – Black & Decker, Husqvarna, and others.
Enabling human talent while driving efficiency and effectiveness.
Prior to joining Exent, Manuel held multiple senior management positions at Credit Union Australia, including Head of Operations, Head of Automation, Head of Member Experience and Head of Business Improvement, amongst others. He also served as Guest Lecturer for the Master of Business Process Management at QUT.
Manuel’s professional qualifications include being a graduate of the General Management Program at Melbourne Business School, a Masters degree in Engineering Design – Human Centred Design from McMaster University, a Bachelors degree in Industrial Engineering from UCAB. He is also a certified Lean – Six Sigma Black Belt, a Project Management Professional, an Agile ScrumMaster and an Organisational Coach.
+61 7 3041 2705
123 Eagle St
Brisbane QLD 4000