Krystal Carroll


Krystal is a highly respected and values-led leader with extensive experience in managing transformative changes and programs of work across large and complex government agencies. She is known for her ability to drive successful adoption and benefits realisation whilst delivering quality, contemporary client experiences. Krystal excels at building high-performing teams and developing program level Change Management Strategies, and she actively represents change at external forums, driving organisations change agendas. Her expertise in change management, relationship-building, project management, Agile methodologies and corporate knowledge has earned her recognition amongst high profile organisations.

In addition to her leadership skills, Krystal uplifts executive staff and whole-of-branch capabilities through facilitation, training, coaching, and mentoring. She is dedicated to enhancing team performance and developing their capabilities. Krystal’s exceptional contributions have been acknowledged through awards, including a Certificate of Appreciation for her excellence in Client Focus and Recognition for a Paper on Mindset Shifts and Cultural Change. Her work has had a significant impact on change management priorities and has made her a positive role model for others.

Overall, Krystal’s strong leadership, commitment to benefits realisation, and passion for driving positive change have made her an influential figure in the field of change management. Her expertise and dedication continue to transform services and improve the client experience, supporting the government agenda and making a difference in the lives of Australians.

Areas of Expertise

  • Information Technology (I.T), People and Culture Transformations
  • Complex Change Management, transformation programs and projects
  • Agile Change Methodologies


  • Managing Successful Programs (MSP)
  • Scaled Agile (SAFe) Practitioner Certification
  • Prosci – Change Management Certification
  • Certificate IV in Government – Procurement & Contracting
  • Bachelor of Business – Major in Marketing