“I enjoy driving strategic customer-focused transformational change that support organisations adapt to the constant changing environment through the adoption of new processes, tools and technologies supporting new ways of working that disrupt traditional business models.”
Kylie is a business improvement and transformation professional with demonstrated success in leading clients through the journey of improving and transforming their organisations. Industries of expertise include Financial Services, including banking and insurance, as well as the Automotive sector.
Kylie’s expertise spans business process management and continuous improvement practices, including but not limited to Lean and Six Sigma, target operating model design, customer journey/experience modelling and design, as well as other disciplines such as benefits realisation management, customer feedback and complaint management.
Kylie’s experience enables her to provide powerful insights into the journey of change and transformation required to support clients in implementing their customer-focused change initiatives.